Warranty Policy
Warranty Policy
Odin Wearable Technologies
We are committed to delivering a reliable and seamless experience with every Odin product. In case of any issue or complaint, customers are required to follow the guidelines and timelines outlined below.
Complaint Timeframes
To ensure smooth processing of warranty claims, the following timelines must be followed:
- Within 24 Hours:
For physical damage or wrong product complaints, issues must be reported within 24 hours of delivery. - Within 7 Days:
For software-related issues or functional defects, complaints must be raised within 7 days of delivery. - After 7 Days:
Complaints submitted after 7 days will be treated as repair-only cases, subject to evaluation.
Warranty Coverage & Exemptions
Odin will repair or replace products only if defects or malfunctions occur under normal usage conditions. Warranty claims must follow all usage guidelines below:
- Bluetooth Range: Must not exceed 10 meters for proper performance
- Charging: Avoid fast chargers and overcharging
- App Connectivity: Mobile app must remain active in background
- Water Resistance: Proper care must be followed; water damage from misuse is not covered
- Battery Performance: May vary depending on usage and connectivity
- Health Features: Devices are not medical instruments and should not be used for diagnosis or treatment
- Display Variation: Slight visual differences may occur due to screen settings
- Physical Damage: Drops, shocks, or improper handling void warranty coverage
Failure to follow these guidelines may result in warranty rejection.
Warranty Guidelines
- Warranty is valid only for the original purchaser and is non-transferable
- Proof of purchase is required for all claims
- Warranty is limited to repair or replacement of the product only
- Customers may be required to submit a warranty claim form online
- Issues will first be reviewed via call or email before approval
- If eligible, customers may be asked to ship the product to our service center
Shipping & Repair Process
- Customers are responsible for securely shipping the product to Odin when requested
- Return shipping for approved warranty claims is free of cost
- Odin is not responsible for delays or damage during transit
- Replacement products will be provided in equivalent condition
- If a replacement variant is unavailable, a similar alternative may be provided
- Any price difference (if applicable) must be settled before dispatch
- Warranty processing may take 15–20 working days
Warranty Limitations
Warranty does not cover:
- Normal wear and tear (scratches, fading, color dullness)
- Cosmetic or aesthetic changes over time
- Dust, dirt, or environmental buildup affecting performance or visibility
- Damage caused by misuse, accidents, or unauthorized repairs
- Water damage due to improper handling
- Use of incompatible chargers or accessories
- Electrical damage due to voltage fluctuations
- Damage caused by children, pets, or external physical force
- Issues reported after warranty expiry
Liability Disclaimer
Odin is not responsible for:
- Any allergic reactions or skin irritation caused by product use
- Indirect or consequential damages resulting from product usage
- Improper handling or misuse of the device
Warranty Registration
To claim warranty service, customers must complete the online warranty registration process. If you face any issues during registration, contact our support team.
Contact Us
For warranty claims or support:
- Email: complaint@odinstyl.com
- Phone: +923398055561