Shipping & Cancellation Policy
Shipping & Cancellation Policy
Odin Wearable Technologies
Our goal is to provide a smooth, reliable, and stress-free delivery experience for all Odin customers. Please read this policy carefully to understand how we handle shipping, delivery, and cancellations.
Shipping Details
- Each order placed on our website will be delivered to a single shipping address provided at checkout.
- If you want delivery to multiple addresses, you must place separate orders.
- We work with trusted courier partners and may change logistics providers as needed to ensure efficient delivery.
- We currently ship only within Pakistan. International shipping is not available at this time.
- Standard delivery time is:
- Major cities: 5–6 working days
- Other cities: 7–8 working days
- Delivery times may vary during sales periods, holidays, or unforeseen circumstances.
Order Processing
- Orders are processed from Monday to Saturday.
- Orders placed on Sunday are processed on the next working day (Monday).
- After placing an order, customers will receive a confirmation email.
- Once shipped, a tracking ID will be shared via email or SMS (if applicable).
Delivery Charges
- We offer free delivery across Pakistan unless otherwise stated.
- Customers are advised not to pay any additional charges to delivery riders other than the amount mentioned on their order invoice.
Payment Methods
We offer secure payment options including:
- Online payments (debit/credit card and other supported methods)
- Cash on Delivery (COD)
All online transactions are processed through secure payment gateways.
Delayed or Missing Deliveries
If your order is delayed or not received:
- Please contact our support team with your Order ID
- We will investigate and resolve the issue as quickly as possible
Damaged or Incorrect Products
If you receive a damaged or incorrect product:
- You must report the issue within 24 hours of delivery
- Provide your Order ID and clear product photos
- Our team will review and take appropriate action
Cancellation Policy
- Orders can be canceled before dispatch only
- Orders are usually processed and shipped within 4 hours of confirmation
- Once an order is shipped, it cannot be canceled
If the order has not been shipped:
- Cancellation will be processed within 2 working days
- Refunds (if applicable) will be processed within 7–10 working days for online payments
- A confirmation email will be sent once the cancellation is completed
Unclaimed or Undelivered Products
If Customer Does Not Respond
If a product is returned due to non-response from the customer after delivery attempts, it will be held for up to 2 months. After this period:
- The product may be assessed
- Any incurred costs may be deducted
- The remaining value may be donated to charity or handled at company discretion
If Product is Sent with Incomplete Details
If a customer sends a product (return/exchange) with incomplete information:
- The product will be held for up to 2 months
- If not claimed, it may be processed as above (scrap value assessment or donation after deductions)
Important Note
Customers are required to collect or respond regarding their product within 1 month of delivery or return initiation. Failure to do so authorizes Odin to:
- Assess product value
- Deduct operational costs
- Dispose, repurpose, or donate remaining value as appropriate
Contact Us
For any shipping or order-related inquiries:
- Email: Customer@odinstyl.com
- Phone: +923398055561